Help center
How can we help?
Setup guides, answers to common questions and a real person at support@pozul.com when you need one.
Browse by topic
Find your answer.
Getting started
Create your account and work through the setup checklist in one sitting.
Setup guideReview requests
How requests, channels and automatic follow-ups work, with templates you can borrow.
Review requestsReplying to reviews
How AI drafts work, how to edit them and why a person approves every reply.
AI-assisted repliesReview widgets
Layouts and where to place them so visitors see your reviews at the right moment.
Review widgetsLocal search grids
What a local search grid measures and how to read your Google Maps visibility.
Rank trackerPlans and billing
What's in each plan, per-location pricing and yearly billing.
Pricing
Still stuck? Email a human.
Write to support@pozul.com with your business name and what you're trying to do. Screenshots help.
All the ways to reach usFAQ
Common questions.
How do I sign in?
Go to app.pozul.com, or use the Sign in link at the top of any page on this site, and sign in with the email you used to create your account.
Can Pozul remove a negative review?
No. We don't hide or remove legitimate reviews. The best response is a prompt, professional reply. If a review breaks Google's policies, you can report it to Google directly.
Will replies ever post without my approval?
No. Pozul drafts replies with AI, and a person on your team reviews, edits and approves each one before it's published.
A customer wants to stop getting texts. What happens?
Customers can reply STOP to any text to opt out, and they won't receive further texts from that program. Our SMS Terms explain how messages, consent and opt-outs work.
Start here
See where you stand. Get your reputation snapshot.
Your overall rating, review count and recent review pace, response rate, how you compare with nearby competitors, and a view of your Google Maps visibility.